It is the anniversary of her husband’s death and Sal feels that her children are not being sensitive enough. Tash is working in tele-sales – though not too successfully. Sal does manage to teach James to be nicer to his patients however. Plans for the Guild to create a website in collusion with another group are hampered by arguments as to who should build it and put the photographs on it. Delilah Stagg comes off her bicycle and ends up in hospital.